Actor Account How-To Guide

A comprehensive, screen-by-screen manual for everything an actor account can do in MasterCast. Every page name, tab, button, and field name in this guide matches the verbiage you will see on the site.

Plan legend

• Free — included with the free actor account.
• Pro — requires an Actor Pro subscription.

Table of Contents

1. Onboarding & First Sign-In
2. Switching Context (Multi-Role Accounts)
3. Navigation Map
4. My Profile
5. Editing Your Profile
6. Headshots, Resumes & Audition Videos
7. Generating a Resume (Pro)
8. Companies I Follow (Discover)
9. Find Auditions
10. Booking an Audition
11. My Bookings
12. Submitting a Video Audition
13. My Conflict Calendar
14. My Callbacks
15. My Sides
16. My Casts
17. Accepting an Invitation (Company Membership / Pre-Cast)
18. My Production Hub
19. Costuming (Actor View)
20. Notifications
21. Release Notes
22. Email Preferences
23. Account Settings
24. Billing & Subscription
25. Plans & Pricing
26. Upgrade to Pro
27. Feedback & Support
28. Guides & Help
29. Free vs Pro Quick Reference

1. Onboarding & First Sign-In

The Actor Onboarding wizard runs the first time you reach the actor site. It has two steps shown in the progress indicator: Your Details and Choose Plan.

Step 1 — Your Details ("Tell us about yourself")

Required fields are marked with *:

• Full Name *
• Stage Name (optional)
• Email * (may be pre-filled and locked when invited)
• Phone *
• City *
• Country * (dropdown)
• State / Region * (dropdown)

Click Continue → to move to the next step.

Step 2 — Choose Plan

Two cards appear side by side:

• Free — $0 / month — "Start exploring auditions."
• Pro — $X.XX / month — "For serious actors" (marked Most Popular)

Each card lists what is included with ✓ and what is excluded with ✗. Use ← Back to return to Step 1, or click the card's CTA (Select Free or Upgrade to Pro) and then Create Profile → to finish.

If you arrived through a company invitation, the wizard creates a Free account and routes you straight into the actor site. You can upgrade to Pro any time from your profile or billing.

Step 3 — Confirmation

After your profile is created you'll see a welcome screen ("Welcome to MasterCast! Your profile is ready…") with a button to Go to My Profile or Go to Find Auditions.

2. Switching Context (Multi-Role Accounts)

If you also belong to a company, MasterCast shows the Welcome back! chooser after sign-in. You'll see one card per available context:

• Actor — "Browse auditions, manage your profile, and track your bookings." → Go to Actor Profile →
• One card per company — "Manage shows, auditions, and your production team as your role." → Go to Dashboard →

If you only have an actor profile, the chooser is skipped. To return to this chooser later, use the context switcher in the top-right account menu.

3. Navigation Map

Once you are signed in as an actor, the left navigation shows the Actor group with these items:

• My Profile
• Guides
• Release Notes
• Find Auditions
• Companies I Follow
• My Bookings
• My Callbacks
• My Casts
• Production Hub
• My Conflicts
• Email Preferences
• Account Settings
• Feedback & Support

If you are not yet a member of any company, the navigation also shows Create a Company.

The Notification Center is reachable from the bell icon in the top bar.

4. My Profile

Open My Profile from the navigation.

Header

• Headshot (or initials avatar)
• Display name (your stage name when set, otherwise your real name)
• Real name on a second line when different
• Tier badge — Free or Pro
• 📍 City, State location chip
• 🎵 Ranges chip when vocal ranges are set
• Edit Profile button (primary)
• Upgrade to Pro button (visible on Free)

Tab: About

Two cards:

• Core Profile — Stage Name, Full Name, Email, Phone, City, State / Region, Country, Vocal Ranges, Dance Ability, Dance Experience, Emergency Contact, Website.
• Extended Profile — Bio, Union Status, Ethnicity, Hair Colour, Eye Colour, Height, Weight, Chest, Waist, Hips, Inseam, Outseam, Sleeve Length, Nape-to-Waist, Shoe Size, Hat Size, Suit Jacket Size, Dress Size, Skirt Size, Special Skills.

The Extended Profile card is read-only on Free and shows a Pro only badge. Upgrade to populate those advanced fields.

Tab: Experience (Pro)

Sub-tabs: Acting, Technical, Education, Awards.

Each sub-tab shows a table with columns Type, Title, Role, Director, Company, Location, Year, Actions plus the buttons Add Current Experience Entry and Generate Resume.

Empty state: "No [experience type] added yet."

On Free, the tab shows the message "Experience, Education, Awards, and Resume Generation are Pro features. Upgrade to Pro to unlock editing and generation."

5. Editing Your Profile

From My Profile click Edit Profile to open the Edit Profile screen. Use ← Back at any time to return.

Basic Information

Stage Name *, Full Name, Email (read-only), Phone, City, Country (dropdown), State / Region (dropdown), Website (URL), Emergency Contact Name, Emergency Contact Phone, Emergency Contact Relationship (dropdown), Vocal Ranges (checkbox grid), Dance Ability (None / Beginner / Intermediate / Advanced / Professional), Dance Experience (— / 1-3 shows / 4-7 shows / 8-10 shows / 10+ shows).

Extended Profile (Pro)

Bio (rich text/textarea), Union Status (AEA, SAG-AFTRA, EMC, Non-Union…), Ethnicity, Hair Colour, Eye Colour, Height (in), Weight (lbs), Chest, Waist, Hips, Inseam (in), Outseam (in), Sleeve Length (in), Nape-to-Waist (in), Shoe Size, Hat Size, Suit Jacket Size, Dress Size, Skirt Size, Special Skills.

Free actors see the lock notice "🔒 These fields are available on Pro. Upgrade →" and the fields are disabled.

Click Save at the bottom of the page to commit your changes.

6. Headshots, Resumes & Audition Videos

Headshots and resumes attach to your profile. Limits depend on your tier:

Use the upload controls on your profile to add or replace files. To free up space on Free, delete an existing item before uploading a new one. Headshots are shown on your profile header and to directors during audition review and comparisons.

Headshot required at booking

Some companies now require a headshot for every audition booking. If you book an audition with a company that has this turned on:

• If you already have a primary headshot, the booking page pulls it in automatically and shows the small thumbnail (matching the version on your profile).
• If you don't, the booking page asks you to upload a headshot inline before you can submit. That upload is then saved as your primary headshot for future bookings.

Audition videos belong to a specific booking — see Submitting a Video Audition.

7. Generating a Resume (Pro)

From My Profile, open the Experience tab and click Generate Resume. MasterCast renders a PDF using your profile details (including vocal ranges and dance ability), advanced profile fields, special skills, and Acting / Technical / Education / Awards entries. Resume generation is a Pro feature.

8. Companies I Follow (Discover)

Open Companies I Follow from the navigation. Subtitle: "Find theatre and film companies near you."

Location filter

• City input
• Country dropdown
• State / Region dropdown
• Radius dropdown — 10 mi, 25 mi, 50 mi (default), 100 mi, 250 mi
• Apply Location (primary), Reset to Profile (ghost)

Results

After applying a location, MasterCast lists matching companies with:

• Company name
• City, State and X.X mi away
• An N open audition(s) badge when the company has open auditions
• A Follow / Unfollow button (a ✓ Following chip indicates you already follow them)

Empty states:

• "Set your location and radius to find nearby theatres."
• "No companies found within X mi of your location. Try increasing the radius."

Company public profile

Click a company name to view its public page. You can Follow or ✓ Following here, and a list of Open Auditions appears with the show title, Next: session date, role chips, and a View & Book button.

Empty state: "No open auditions at the moment. Follow this company to be notified when they open auditions."

9. Find Auditions

Open Find Auditions from the navigation. Subtitle: "Browse by followed theatres first, then nearby opportunities."

Browse without an account. /find-auditions is now also available to logged-out visitors. The page uses your last-saved location (from your browser) instead of your profile, and clicking any audition row redirects you to Sign In so you can book.

Top of the page

• Discover and Follow Theatres button (jumps to the Discover page).
• Your Location filter row — same City / Country / State / Region / Radius controls as Discover, plus Apply Location and Reset to Profile.
• A search input — "Search by theatre, show, or role…"

Sections

• From Theatres You Follow — auditions from companies you already follow are listed first.
• Nearby Theatre Auditions — auditions in your selected radius. The header reads "Based on [City], [State] within miles".

Video-only auditions (shows whose only sessions are video sessions) appear in the same lists alongside in-person sessions. Their card shows the submission due date as the next-date marker, and the company's main location coordinates are used for distance/radius matching.

Empty states:

• "No open auditions at the moment. Follow theatre companies to get notified when they open auditions."
• "No auditions matched your current filters."

10. Booking an Audition

Click any audition card to open the booking page. The header shows Book Audition with the company and show name as a subtitle and a ← Back to auditions link.

Show information

• Show image (or No Image placeholder)
• Details (description rich text)
• Synopsis when provided
• Author / Composer when provided
• Production Terms — Payment Type, Payment Type Details (free-text pay specifics from the company, e.g. “$25 stipend, travel reimbursement”), and Union when provided
• Pro Team — Director, Music Director, Choreographer, Stage Manager, Assistant Director (when assigned)

Roles

Each role card shows the role name, a type badge (e.g., Leading, Supporting, Ensemble), an optional Pre-Cast pill, the chips Gender, Vocal, Age, the role description, and a Book This Role action.

Audition Schedule

When sessions exist they are listed with date, type, and how many slots are still available. Each session card shows one of:

• Video audition — with the submission due date.
• N live slot(s) — for standard one-actor in-person sessions.
• N available spots across M group slot(s) — for Group In Person sessions, which let multiple actors book the same time slot.
• Fully booked — if no spots remain.

Live slot times display in AM/PM format. Picking an open slot starts the booking flow.

Group In Person sessions

Group sessions show one button per time slot rather than one button per seat. Each button reads, for example, 10:00 AM – 10:15 AM · 3 spots, where the spot count reflects how many seats are still free at that time after accounting for other actors' active holds. Clicking a group time slot reserves one available seat for you with the same 10-minute temporary hold as a regular live slot, so other actors immediately see one fewer spot at that time.

When you select a live audition slot, MasterCast places a 10-minute temporary hold on that slot while you finish booking. While editing an existing booking, your currently selected slot is still counted in the session's spot total.

Audition Questions

Some shows include Default Questions and Custom Questions. Answer the questions on the booking screen — required questions are marked, and sub-questions appear when their parent answer triggers them.

Audition sides on the booking page

Audition sides attached by the company appear directly on the booking page:

• PDFs and images — inline preview / open.
• Audio sides (mp3 / wav / m4a / etc.) — render with an inline player (the same way they appear on the company's Sides/Forms screen) so you can listen in place. A Download action is available alongside the player.
• External link sides — show with the company-provided title and open in a new tab when clicked.

Headshot required

If the company requires a headshot, the booking page either pulls in your existing primary headshot automatically or asks you to upload one before submitting. The uploaded photo becomes your primary headshot. See Headshots, Resumes & Audition Videos.

Booking Terms and Conditions

If the company has configured booking terms, a Booking Terms and Conditions section appears at the bottom of the booking page.

Per-audition conflicts

Whether you are Free or Pro, you can mark conflicts for the show on the booking page. Pro accounts can also have their Global Availability auto-sync into every show — see My Conflict Calendar.

Once the company freezes the show's conflict calendar you can no longer edit conflicts for that show.

After confirming, the booking appears under My Bookings.

11. My Bookings

Open My Bookings from the navigation. Subtitle: "Your audition schedule."

Upcoming

A table with columns Show, Company, Date, Time, Role preference, and an action column. Time displays:

• In-person: HH:mm – HH:mm
• Video: "Video due" with the due date

Click Cancel (red) on a row to open the Cancel Booking? modal. The modal confirms the show, date, and time being cancelled and warns that the action cannot be undone, with Keep booking (ghost) and Yes, cancel (danger).

Add to Calendar

Each booking row also includes an Add to Calendar action with three options:

• Apple Calendar — downloads an .ics file you can open with Apple Calendar (or any ICS-compatible app).
• Google Calendar — opens a new tab with the event pre-filled in Google Calendar.
• Outlook — opens a new tab with the event pre-filled in Outlook on the web.

The event includes the show name, company, audition date/time, and (for in-person) the session location.

Past

The same table with no action buttons.

Empty state — 🎭 "No bookings yet." with a Browse auditions button.

12. Submitting a Video Audition

For video sessions, open the booking from My Bookings and click through to Submit Video Audition (subtitle "Upload your video submission.").

The same screen is used for video callbacks: when a director grants you a callback video the page title and subtitle become Submit Video Callback — "Upload your video callback submission." You reach it from My Callbacks when callback video is enabled for you.

Audition Details card

• Show, Company, Session, Videos Due By with the date and time (deadlines are now enforced down to the minute), Role Preference, status badge.
• A hint reads either “Multiple video uploads allowed.” or “1 video upload allowed.” depending on the company's setting for that session.

Existing Videos

A table of any uploaded videos with View and Delete actions.

Upload Form

• Select Video File picker
• Hint: "Supported formats: MP4, MOV, WebM, AVI. Max size: 500 MB."
• Selected file preview with size, progress bar while uploading
• Upload Video primary button (disabled until you choose a file)

If the session is multiple-uploads you can keep adding files until the deadline. If the session is single-upload and you already have one video, you must delete the existing one before uploading a replacement.

If a session was previously set to allow multiple uploads (and you submitted more than one video), and the company later switches it back to a single video, saving your audition will warn you that only 1 video is allowed and one will need to be removed before your changes can be saved.

If you reach your tier's video limit you'll see "You have reached your video upload limit. Delete an existing video to upload a new one, or upgrade to Pro for more uploads." The upload limit governs how many videos exist on your profile at once — separate from the session's single/multiple setting.

13. My Conflict Calendar

Open My Conflicts from the navigation. Heading: My Conflict Calendar.

Pro view — Global Availability

Subtitle on Pro: "With a Pro account, any conflicts you add or update here automatically sync to every audition you book. Sync remains active until each show's production team freezes that show's conflict calendar."

Section: Global Availability

• Interactive month calendar — click a date to mark/unmark it as a conflict.
• Hint: "Click dates to mark them as conflicts. Changes are saved when you click Save Changes."
• Save Changes button (primary, disabled while saving).
• Previous/Next month navigation.

Show Conflict Status table

Columns: Show, Company, Session, Status. Status badges:

• Frozen (warning)
• Open — N conflict(s) entered (success)
• — (none entered yet)

When Frozen the note "Profile sync disabled while frozen." appears. Continue any further changes from inside the booking page where supported.

Free view

Subtitle: "Manage conflicts from each booking page. Upgrade to Pro to unlock a global calendar where any conflicts you add or update automatically sync to every audition you book until each show's production team freezes that show's conflict calendar."

If you have no bookings yet you'll see "No active bookings. Browse auditions to book a slot." When you do have bookings, the page lists them with a Manage Conflicts action that opens the booking page where you can mark show-specific conflicts.

14. My Callbacks

Open My Callbacks from the navigation. Subtitle: "Shows where you've been called back for a role."

Audition number. When the company checks you in (live) or you submit your video audition, MasterCast assigns you an audition number for that show. That number follows you through the entire process — it appears on the audition detail screen, on your callback record, on the final cast list, and on company-side comparison screens — so the production team can call you by the same number from auditions through casting.

List page

A table with Show, Roles, Sent, and a View Details action per row.

Empty state — 📬 "No callbacks yet." with the hint "When a casting director confirms callbacks, you'll see your roles here." and a View My Auditions button.

Callback Details

Click View Details on a row to open Callback Details (subtitle "Review and respond to your callback roles."). Use ← Back to My Callbacks to leave.

Header card

Status badge (e.g., Notified, Pending), the show title, and a "Sent" timestamp.

Roles section

Instructions: "Mark all roles you are accepting for callback. Leave roles unchecked to decline them, then click Save Responses."

Bulk action buttons (when there are pending roles): Mark All Accepted, Mark All Declined, Save Responses (primary).

Table columns: Accept (checkbox), Role, Status. Status badges per row are Accepted, Declined, or Pending.

Callback Times section

A card per scheduled time block listing the date, start and end time, location, and the roles being seen. Empty state "No callback times have been scheduled yet."

Callback Sides section

Table with File, Scope, Uploaded columns and a Download action. Scope chips read Role-specific or All roles. Empty state "No sides are visible yet for this callback."

Callback Video (when enabled)

If the casting director grants you a Callback Video because you cannot attend in person, a Submit Callback Video action appears so you can upload your callback video on the same screen used for video auditions — see Submitting a Video Audition.

If a callback list is finalized and you are not on it you may receive a one-time courtesy email letting you know you weren't called back for that show. The email is informational only — there is nothing to action.

15. My Sides

Open My Sides (linked from the Manage Sides action on a callback or from the navigation). Heading: My Callback Sides, subtitle "Documents made available to you by casting directors."

The page groups sides by show. Each show section lists File, Scoped Role, Available Since rows. Scope chips read Role-specific or All roles.

Empty state: "No sides have been shared with you yet." / "Once a director uploads and reveals callback sides for a show you're auditioning for, they will appear here." with a View My Auditions button.

16. My Casts

Open My Casts from the navigation. Subtitle: "Shows where you have cast offers and accepted roles."

Audition number on cast records. Your assigned audition number for the show appears on the cast detail screen alongside your name, matching the number used during auditions and callbacks.

List page

Table columns: Show, Company, Roles, Sent, with a Show Details action.

Empty state — 🎭 "No cast offers yet." with hint "When a casting director sends cast offers, your shows will appear here." and a View My Auditions button.

Cast Details

Click Show Details on a row to open Cast Details (subtitle "Review and respond to your cast roles for this show.").

Header buttons: Open Production Hub (primary, when you have at least one accepted role) and Back to My Casts. The card shows the show title, company name, and a "Most recent cast update" timestamp.

Roles section

Same instructions and controls as callbacks: "Mark all roles you are accepting for casting. Leave roles unchecked to decline them, then click Save Responses." with Mark All Accepted, Mark All Declined, and Save Responses. Each row's checkbox accepts the role; leaving it unchecked declines.

Costume Mending Requests

"Mending requests now live in Production Hub under the Mending Requests tab." with an Open Mending Requests button. (See Costuming (Actor View).)

If a final cast is published and you are not in it you may receive a one-time courtesy email letting you know you weren't cast for that show. The email is informational only.

17. Accepting an Invitation (Company Membership / Pre-Cast)

Click the link in your invitation email to open the Accept Invitation page. The page handles every state:

• Loading — "Loading invitation…"
• Wrong Account — ⚠️ "This invite was sent to a different email address." with Create Invited Account, Sign In With Invited Email, and Go to Dashboard.
• Invitation Not Found — ❌ "This invitation link is invalid, has already been used, or has expired."
• Pending acceptance — "You've been invited" naming the inviter and the company, with Accept Invitation / Decline buttons.
• Accepted — 🎉 "You're in! You've joined the company in your accepted role." with Go to Dashboard.
• Expired — a message stating that the invitation has expired (with the expiration date).

Pre-cast invitations from a casting director use the same flow — accept it to gain immediate access to the show's cast and Production Hub.

18. My Production Hub

Open Production Hub from the navigation. Subtitle: "Production updates, calendar details, and shared documents for your casted shows."

List

Table with Show, Company, Roles, plus an Open Hub action per row. Roles are listed alphabetically.

Empty state — 📋 "No active cast assignments yet." / "Once a casting director offers you a role, that show's Production Hub will appear here — you don't have to wait for the offer to be finalized."

Hub detail

Click Open Hub to enter the show's Production Hub. As an actor you can view:

• Feed / Announcements — production posts from the company. Each post shows the author, timestamp, and the body. Posts may be targeted to All Cast or to Specific Roles, so you only see posts that apply to you. Posts now support emoji reactions, rich text (including inline images and GIFs), and you can click any image to enlarge it. The feed window is taller so you can see more posts at once, auto-scrolls to your first unread post (or to the latest post when you're caught up), and shows a "New messages" divider above where new activity begins. Hub tabs with unread posts also show an unread badge so you can spot where new activity is waiting.
• Files — shared production documents you can open or download.
• Notes — Cast Notes posted by the production team for All Cast, Specific Roles, or Specific Actors. Notes are grouped by their calendar date when one is provided.
• Mending Requests — when costuming is enabled and you have an accepted role.
• Survey Forms — short surveys the company has assigned to the show. Click Fill on a row to answer the questions and submit your response. Forms may include Text, Number, Yes / No, and Multi-Choice questions. Multi-Choice questions render as either a single-select (radio) or multi-select (checkbox) list depending on how the company built the form. Required questions are marked with *. Some questions are conditional sub-questions that appear indented under a parent question once the parent is answered — and when a Multi-select question is set up to repeat per selected option, the same sub-question shows once for each option you picked, so you give a separate answer per choice. You can submit only one response per assigned form; re-opening the fill page reloads your saved answers. If the company turned on the form's Anonymous responses option, your name is not attached to the submission. You will also receive a Form Assigned notification (and an email when your preferences allow it) whenever a new form is assigned to one of your shows.
• Cast List and Contact Directory — cast and crew contact information for your show.

If the company has not activated the hub yet you will see "A show manager needs to activate the hub before cast members can access updates." If you do not yet have any open cast offer for the show you will see "Hub access restricted — only assigned cast members can view the feed."

You don't need to mark your role as Accepted to see the hub. Any non-declined cast offer (Pending, Maybe, Accepted) is enough to unlock Feed, Calendar, Files, and Notes — and the cast list itself does not need to be Finalized.

Production Calendar

From inside the Hub, open the Calendar tab. As a cast member with an open offer you can browse the calendar of rehearsals, performances, tech, dress rehearsal, callback, audition, and video audition entries scheduled by the company. Days with saved details show the D marker (Has Day Details), and cancelled days show the Cancelled stamp.

Day-detail rows shown in the read-only modal follow the company's saved structure:

• Performance days show Call Time, Performance Time, details text, and optional cast.
• Other days show Start Time and details text (plus cast where applicable).

Click any day cell to view the full day-detail breakdown in read-only mode.

19. Costuming (Actor View)

When the company subscribes to the costuming module and you are accepted in a role, the Costuming tab and Production Hub's Mending Requests tab become available for your show.

Things you may see (visibility depends on what the show's costuming team enables):

• Actor Measurements — your saved measurements (Height, Chest, Waist, Hip, Inseam, Outseam, Sleeve Length, Nape-to-Waist, Shoe, Hat, Suit/Jacket, Dress Size, and Skirt Size). On Pro, the costumer can pull values from your profile as a starting point, review them, and verify them before marking measurements as final, so keeping your Pro measurements current still saves time. The costumer can also see a Last verified date alongside your imported values, so updating your profile measurements after a recent fitting helps them know which numbers are fresh.
• Fittings — scheduled fitting times and locations.
• Mending Requests — submit and track mending requests for items assigned to you.

You won't see other actors' costuming data — the actor view is scoped to your own roles.

20. Notifications

Click the bell icon in the top bar to open the Notification Center. Subtitle: "Your recent platform activity and alerts."

Direct messages from companies

Production teams can now send you a direct message from the audition list — typically the director or a casting admin sending a one-off note about your audition. These arrive as both:

• A notification in your Notification Center showing the sender's name, their role on the show, and the message body. Audition messages intentionally do not include an Open button — you read the message in place. (Communication Hub chat notifications still include an Open action so you can jump straight into the conversation.)
• An email with the same content, subject to your email preferences.

Toolbar

• Filter buttons All / Unread
• An X unread chip
• Mark all as read (disabled when there are no unread items)

Table

Columns: Title, Type, Message, Received, Actions. Unread rows are highlighted with a blue dot. Per-row actions include Open and Mark read.

Pagination: Previous, Page X, Next.

Empty state: "No notifications in this view yet."

21. Release Notes

Open Release Notes from the navigation. Subtitle: "See what shipped, when it deployed, and what changed in each release."

Each release card shows the version, deploy date, title, and a More Details button that opens a modal with the full notes. Empty state: "No release notes have been published yet."

Recent actor-facing updates reflected in this guide

• Live audition slot selection now places a 10-minute temporary hold while you complete booking.
• Live slot times on booking pages now render correctly in AM/PM format.
• Company-specific Booking Terms and Conditions can now appear at the bottom of the booking page.
• Production Hub posting/comment permissions were fixed for cast actors.
• Hub feed behavior in Production Hub / Tech Hub / Pro Hub now follows the same chat interaction pattern used in Communication Hub.

22. Email Preferences

Open Email Preferences from the navigation. Subtitle: "Control which platform events send email notifications."

Toggle each notification type on or off, then click Save preferences:

• Audition lifecycle updates (booking confirmed, cancellations, session changes, announcements, and conflict freeze)
• Booking reminder (24h)
• Sign up and account security (always enabled and locked)
• Callback updates (offers, callback video grants, and company response emails, including one-time “not called back” notices)
• Casting updates (offers, company response emails, and one-time “not cast” notices)
• Production Hub new post
• Survey Form assignments (when a company assigns a new form to one of your shows)
• Costuming updates (fittings and mending status updates)

23. Account Settings

Open Account Settings from the navigation. Subtitle: "Account-level actions and profile quick links."

Sub-tabs across the top: Account (active), Billing, Danger Zone.

Profile information block

Read-only summary of: Stage Name, Email, Legal Name, Phone, Location, Tier.

Action buttons

• Edit Profile (primary) — opens the Edit Profile screen.
• View Profile (ghost) — returns to My Profile.
• Change Password (ghost) — starts the password reset flow.

Danger Zone tab

Account-deletion controls live here. Treat this tab carefully — actions are irreversible.

24. Billing & Subscription

Open Account Settings from the navigation, then switch to the Billing sub-tab. Subtitle: "Manage your MasterCast plan and payment details."

Sub-tabs: Account, Billing (active), Danger Zone.

Current Plan — Actor Account

• A feature-comparison card with an Open Actor Comparison button.
• A summary row showing your current tier (Free or Pro), a status badge (Active, PastDue, Canceled, Incomplete), and a View Actor Plans button.

When you are on Pro

• "Your Actor Pro subscription is active and set to renew" with the renewal date.
• Note: "Cancelling Pro only downgrades you to a Free actor plan. Your actor account stays active."
• Cancel Pro Subscription (danger) opens a confirmation card with a Cancellation reason (optional) textarea and Confirm Cancel / Keep Subscription buttons.

When cancellation is scheduled

Alert: "Cancellation scheduled. Pro access remains active until" the end-of-period date, with a Resume Pro Subscription button to undo it before it takes effect.

When you are on Free

A primary Upgrade to Actor Pro button opens Plans & Pricing.

25. Plans & Pricing

From Billing, click View Actor Plans (or Upgrade to Actor Pro when on Free) to open Plans & Pricing. Subtitle: "Choose the plan that fits your stage."

A help card titled Learn Every Feature Before You Choose points to the in-site comparison and PDF download.

Actor cards

Free — $0 / month — "Start exploring auditions". CTA: Select Free (or Current Plan when active).

Pro — $X.XX / month — "For serious actors" — labelled Most Popular. CTA: Upgrade to Pro (or Current Plan when active).

Each card lists every feature with ✓ / ✗ — see the Free vs Pro Quick Reference below for the same comparison.

Checkout

Choosing Pro takes you to the Checkout page. It summarises the plan, monthly price, included features, any free-trial line, and ends with Continue to Secure Stripe Checkout →. Security note: "🔒 Secure checkout powered by Stripe. MasterCast does not store your card details."

After payment

The Subscription Confirmed screen shows 🎉 "You're subscribed!" with a View Billing button. A Stripe receipt email is sent automatically.

26. Upgrade to Pro

Click Upgrade to Pro from your My Profile header to open Unlock Your Full Potential. Subtitle: "Compare Free vs Pro features based on your current actor profile limits."

A side-by-side comparison table with Upgrade to Pro → at the bottom and a "Cancel anytime. No contracts." footnote. This is the same destination that the Upgrade to Pro button on My Profile leads to.

27. Feedback & Support

Open Feedback & Support from the navigation. Heading: Support Center. Subtitle: "Submit feedback or technical support requests and track updates from the MasterCast team."

The page has two parallel sections.

Feedback / Feature Request

"Tell us what would make your workflow better."

• Subject input (max 200 characters)
• Request Details textarea (max 4000)
• Submit Feedback Request primary button

The My Feedback Requests table below tracks each submission with Submitted, Subject, Status, Latest Admin Update. Empty state: "No feedback requests submitted yet."

Technical Support

"Report bugs or workflow blockers and include as much detail as possible." — same form, Submit Technical Request button, and a My Technical Support Requests table. Empty state: "No technical support requests submitted yet."

The MasterCast team replies inside each request — updates appear in the Latest Admin Update column.

28. Guides & Help

Open Guides from the navigation. Heading: MasterCast How-To Guides. Subtitle: "Detailed walkthroughs by account type, with subscription-level feature notes and screen-by-screen steps."

Pick a guide from the Choose Your Guide card:

• Actor Account Guide — "Everything an actor account can do, with clear markers for Free and Pro features." — Open Actor Guide.
• Company Account Guide — "Everything a company account can do, with Starter/Professional/Enterprise notes." — Open Company Guide.

Inside a guide you can switch between Actor and Company tabs at any time, and download the printable PDF from the info card.

29. Free vs Pro Quick Reference

Need something not covered here? Submit a request from Feedback & Support and the MasterCast team will follow up.